TA & Skills Training Manager
- China - Shanghai - Shanghai
ROLE SUMMARY
The BU COE and SME Manager reports to the RM/SD Training and COE & SME Lead. This position collaborates with BU focal points to conduct training needs analysis, develop training strategies, plans, and programs, and is responsible for overall project management to ensure high-quality execution.
This role also involves regularly connecting with the global SME team to ensure the alignment of training programs with both global content and local business needs. Responsibilities include developing brand training strategies, plans, content updates, and delivering brand training for must-win brands and new product launches (NPL). Additionally, the role involves developing and localizing skill content for core skills capabilities and designing skills programs.
The position will design learning journeys for local Regional Managers (RM), District Managers (DM), and MICS, and manage training programs such as new hire onboarding, new MICS training, MICS phase training, and new DM/RM training. It also includes conducting Train the Trainer sessions for Regional Training Managers to ensure mastery of the latest brand and skills content.
Furthermore, the role involves centralizing the assessment process, generating analysis and insights from assessment results, and developing monthly dashboards to report training activities and insights. Evaluating training effectiveness, driving training innovation, and closely collaborating with key stakeholders to ensure alignment on training strategies and related initiatives are also key responsibilities.
ROLE RESPONSIBILITIES
Regularly connect with the Global SME team: Collect the latest global training content and add necessary localization to ensure it fits local business needs.
BU COE: Collaborate with BU focal points to conduct BU training needs analysis and develop training strategies, plans, and programs. Also, be responsible for BU strategy execution and overall program management to ensure high-quality BU strategy execution.
SME
Must-win brand & NPL SME: Closely collaborate with medical and marketing teams, be responsible for brand training strategies, plans, content updates, and deliver brand training, including the latest indications, clinical data, brand strategy, key messages, etc.
Skill SME (e.g., selling, coaching): Work closely with the global SME team to develop and localize skill content for core skills capabilities, including HCP engagement, coaching, business planning, and design and manage skills training programs.
Local RM/DM/MICS learning journey design: Design local learning journeys for MICS, District Managers (DM), and Regional Managers (RM) to ensure capability building for each level of sales managers.
Training Program Design: Design and manage training programs such as new hire onboarding, new MICS training, MICS phase training, and new DM/RM training.
Train the Trainer sessions: Conduct training sessions for Regional Training Managers to ensure mastery of the latest training content and materials for consistent, high-quality training delivery.
Assessment Analysis and Dashboard Reporting: Design capabilities assessment plans, manage the project, analyze the assessment results, generate insights, and develop follow-up training plans for each BU. Generate BU monthly dashboards to report training activities and insights.
Training effectiveness evaluation: Develop KPIs to evaluate the effectiveness and business impact of training programs and continuously improve the training programs in alignment with business strategies and priorities.
Qualifications
A bachelor’s degree is required; an advanced degree is preferred.
A minimum of 8 years of professional experience is essential, with a background in marketing and/or sales within a multinational pharmaceutical company.
Demonstrated expertise in brand knowledge.
Project management experience with the ability to manage multiple projects simultaneously.
Experience in training content development and training program design and delivery is a plus.
Strong analytical skills, with the ability to draw appropriate conclusions and make suitable recommendations.
Excellent communication and stakeholder management skills, with the ability to collaborate effectively across functions and levels.
Good presentation, facilitation, and writing skills.
Proven track record of driving innovation in training programs.
A quick learner with demonstrated learning agility.
Fluency in both English and Mandarin.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Sales Training#LI-PFEBreakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)