Global O2C Collections Analyst & Dispute Mgt - Italian (12 months fixed term)
- Greece-Thessaloniki Chortiatis
The Order to Cash Collections Analyst will form part of a virtual Global O2C Collections team reporting under the Global O2C Collections Director, Jennifer Strecker. The successful candidate will be responsible for the performance of activities such as Customer Collections and dunning, customer account management, query and dispute management. Completion of these activities will ensure that F&GBS continue to support the achievement of working capital objectives and Leadership amongst other key stakeholders will have access to timely, accurate, and complete Order to Cash information. The successful candidate will receive the benefit of working for a stable and very well-established international corporation with a sonorous name and highly established organizational culture. All our colleagues become an important part of our international, friendly and dynamic team.
ROLE RESPONSIBILITIES
These responsibilities include but are not limited to the following:
Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables.
Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.)
Coordinate customer account resolution with internal parties and execute on agreed collection strategies.
Timely resolution of inbound billing inquiries (calls, emails, letters, etc.,) with respective parties.
Maintenance of subledger. Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required.
Refund issuance (review, obtain approvals, and confirm).
Contribute to AR KPI reporting & analysis on performance of AR ledger.
Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customer to support timely close-out of open disputes.
Effectively communicate to peers and management with regards to work tasks and deadlines.
Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary.
Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines.
Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, AR Accounting & Compliance, G2N etc.
Maintain receipt records, files and documentation in an organized manner.
Share audit documentation to support periodic SAP PC control performance and internal/external audit programs.
Participate in F&GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area.
Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements.
QUALIFICATIONS
Education and Experience
Bachelor's Degree, Finance or Economics or Accounting strongly preferred.
Fluent English and, Italian language requirements to support effective engagement with Customers and colleagues/business partners as needed (must have Italian language skills).
Up to 2 years of experience in Accounts receivable and/or broader Order to Cash function preferred.
Experience with financial shared services preferred.
Experience of working in cross-functional and multi-cultural team an advantage.
Ability to work in a high-performing team environment.
Strong interpersonal skills and ability to communicate with diverse groups and individuals.
Demonstrated ability to work on own initiative.
Strong verbal and written communication skills.
Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
Technical Skills Requirements
Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required
SAP ERP system experience preferred including FSCM Collections, Dispute Mgt and S4 Hana.
Please apply by sending your CV and a motivational letter in English
Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Finance
At Pfizer, our dynamic financial experts are more than number-crunchers; they shape our path to greatness. From strategic direction to fiscal well-being, Finance ensures our enterprise thrives with unwavering commitment and meticulous attention to detail.
From seamless payroll management to mastery of tax compliance, we fortify the foundations upon which Pfizer's vision is built. Together, we empower transformative choices, driving Pfizer's legacy to uncharted heights by harmonizing data-driven insights and creative intuition.
Welcome to the vital core of Pfizer's future, where Finance unlocks limitless potential
Global Business Services
Global Business Services is a transformation powerhouse, turning fragmented, complex, and intricate operational services into a seamlessly centralized, simplified, and standardized system.
With our unrivaled expertise, strategic capabilities, and unwavering commitment to Pfizer's purpose, we pave the way for groundbreaking breakthroughs that make a real, tangible difference in patients' lives.
Join us on this exhilarating journey of impact and innovation as we revolutionize healthcare together.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)