Sr. Associate, Laboratory Instrument Services (LIS) Specialist
- United States - Missouri - St. Louis - Chesterfield
ROLE SUMMARY
The Laboratory Instrument Services (LIS) Specialist provides and oversees routine and non-routine maintenance on assets for both regulated and non-regulated assets used in Cell Banking, Pharmaceutical Manufacturing, Analytical Test Laboratories and Facilities/Utilities for Global Workplace Experience (GWE) in support of the BioTherapeutics Pharmaceutical Sciences (BTxPS) site located in Chesterfield, MO. Services range from installation, maintenance, repair and technical liaison with responsible assets.
With input from both the customer equipment owner and the original equipment manufacturer (OEM), this role will perform a review of new assets to assess a proper maintenance strategy while overseeing that strategy throughout the lifecycle of the assets within EAMS (Enterprise Asset Management System) or Pfizer’s Computerized Maintenance Management System (CCMS).
Additionally, this role will be responsible for creating the procedures necessary for the support model as well as choosing the support method (self-perform, contract or sub-contracted through the onsite Integrated Facilities Management (IFM) provider). This role relies heavily on several systems including the CCMS, a Global Document Management System, Laboratory Information Management systems, procurement systems and various Original Equipment Manufacturer systems to perform daily work.
The LIS Specialist may also represent the site on various GWE Community of Practice or Regional Teams to ensure best practices and standards are being leveraged across the broader GWE portfolio.
This position will foster and maintain working relationships with colleague and contracted resources to analyze needs, provide recommendations, and execute plans and options that align with overall GWE goals and supported business line objectives and strategies.
ROLE RESPONSIBILITIES
Interact with the on-site integrated LIS team
Communicate with OEMs to assist in troubleshooting or to escalate issues above site
Have or develop a working knowledge of pharmaceutical industry regulations including but not limited to the Food and Drug Administration (FDA) and the Medicines and Healthcare products Regulatory Agency (MHRA).
Communicate with customers regarding service levels
Collaborate with Asset Lifecycle Manager to establish support models for incoming assets
Communicate with management
Collaborate with others to provide service to the site, this may include hard service providers, external service providers, equipment owners, vendors, procurement, and others
Collaborate with and engage other site leads or team members
Complete related assignments and tasks as determined by GWE manager
Enhance department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
Update job knowledge by participating in internal and external training opportunities; internal communities of practice; maintaining personal networks; participating in professional organizations
BASIC QUALIFICATIONS
Education and Experience
Bachelor’s degree in a science, technology or engineering discipline
Minimum of (2) years of demonstrated experience with scientific equipment in a laboratory or manufacturing environment
Technical and Soft Skills
Passion for customer service
Skilled collaborator and communicator with excellent written, verbal and people skills
Ability to apply new learnings through innovative ways of working and new processes
Possess broad problem-solving, diagnostic and repair skills
Ability to understand and execute tasks while following prescribed SOPs (Standard Operating Procedures) or work instructions
Ability to foster working relationships with customer base
Change agile and the ability to quickly adapt to customer needs and requirements
Ability to present and discuss findings with manager, customers and contractors
Demonstrated computer skills; Windows operating systems and MS Office Suite
PREFERRED QUALIFICATIONS
Experience working in the pharmaceutical industry
Comprehensive understanding of good documentation practices used in the regulated pharmaceutical industry
Demonstrated computer skills; Computerized Maintenance Management Systems (EAMS Pfizer specific)
PHYSICAL/MENTAL REQUIREMENTS
Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraints. On a daily basis, the position responsibilities may require the ability to stoop; to reach; to stand, to walk and sit for extended periods of time; to push and/or pull objects weighing up to 30 pounds; to lift and carry objects weighing up to 50 pounds with reasonable accommodation; to use finger dexterity to operate a computer and other office equipment and hand strength to grasp objects; to perceive the attributes of objects by touch; to hear and verbally exchange ideas and information with colleagues and others on the phone and in the office; to see clearly from less than one foot to arm’s length with a good field of vision and to distinguish basic colors and shades of color. On a frequent basis, essential duties of the position may require the ability to climb stairs, climb ladders, to kneel and/or crouch to retrieve items.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Day shift with occasional after hours or weekend response for onsite support associated with facility incidents or excursions or planned shutdowns for maintenance and/or capital and expense project execution
Respond as required to the site in support of business continuity and emergency events
Periodic travel may be required in support of GWS business requirements
Entry and work inside cGMP aseptic manufacturing spaces, laboratories, mechanical/electrical rooms, maintenance shops, shipping and receiving and service corridors. While working in these areas, strict adherence to aseptic gowning and procedures and personal protective equipment will be required as applicable.
General safety knowledge and awareness expected in office, laboratory and manufacturing environments
OTHER DETAILS
Not relocation eligible
Last date to apply for job: April 16, 2025
The annual base salary for this position ranges from $77,100.00 to $128,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.