CFC (Customer Facing Colleague) Insights & Execution Associate
- Australia - New South Wales - Sydney
- APAC - Any Pfizer Site
Use Your Power for Purpose
The CFC Insights & Execution Associate, within Pfizer's IIS division, supports the commercial brand strategy by assisting in the provision of data-driven insights and collaborating with leaders to drive impactful business decisions. This role includes: delivering high-quality strategic business decision support to Customer Facing Colleagues (CFCs), CFC leadership and country/cluster business leaders, as well as incorporating CFC insights into the broader go-to-market strategy. The CFC Insights & Execution Associate will also partner closely with relevant teams responsible for the delivery of CFC reporting and customer data management and stewardship, ensuring the delivery of quality and strategically aligned CFC reporting.
What You Will Achieve
In this role, you will:
Support delivery of globally consistent Customer Facing Colleague (CFC) Reporting and Stewardship solutions aligned with local market leadership.
Partner with other local teams inclusive of Biopharma Operations Partners (BOPs), Incentive compensation and CFC Delivery group and CFC enablement as appropriate to provide the data to support prioritized Field Force initiatives.
Partner with global reporting solution product owners to evolve reporting solutions in line with local market needs, working back with local market stakeholders through change management and training as needed.
Collaborate with GCA/CFE teams to facilitate CFC related analytics delivery.
Ensure the accurate representation of targeting data in operational systems.
Identify data and insight needs and help design and execute analytics and research plans, utilizing GCA capabilities such as secondary data analysis and primary market research.
Support the effective use of promotional resources through customer analytics, segmentation and targeting, resource allocation, field force sizing, and omnichannel analysis.
Connect research and analytics to enable actionable insights and recommendations for commercial leaders.
Continuously seek ways to improve by identifying new capabilities, data and tools that provide Pfizer with a competitive advantage.
Support the ANZ IIS team in day-to-day TA management, delivering data/insights to help drive commercial decisions
Here Is What You Need (Minimum Requirements):
Bachelor’s degree required
3+ years of multi-disciplinary experience with a preference for exposure to business analytics/finance, marketing, engineering, or other quantitative field
Proven ability in managing day-to-day planning and operational activities
Solid problem-solving, facilitation, and analytical skills
Possess a high energy level, sense of urgency, creativity, decisiveness, ability to work hard and well under pressure
Strong interpersonal skills
Strong proficiency in Microsoft Office Suite
Bonus Points If You Have (Preferred Requirements)
Knowledge of the pharmaceutical industry in Australia
Experience with SQL is highly desirable
Demonstrated experience in data analytics, data reporting & visualization, and customer analysis
Familiarity with artificial intelligence/machine learning (AI/ML) and data science approaches
Ability to act as a strategic partner to commercial leadership
Capacity to quickly establish relationships of trust and credibility
Innovative and agile mindset; self-starter
Demonstrated analytics & insights expert
Demonstrated business acumen
Fluency in English
Work Location Assignment: Hybrid
At Pfizer we care about our colleagues’ wellbeing and offer a range of great benefits for them, including:
Paid parental leave
Access to Health & Wellness apps
Career Growth Experiences program
Recognition & rewards program
Paid volunteer days
Life Insurance Benefits
Pfizer Learning Academy access to top content providers
Access to flu vaccines & skin checks
Options to purchase additional leave
Salary packaging & novated lease options
*Benefits listed may vary depending on your position and location and may be subject to change.
Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.
If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.
Mkt & Sales/Commercial Bus
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)