Director, IIS Customer Engagement Platform
- United States - Pennsylvania - Collegeville
- United States - New York - New York City
Director, IIS Customer Engagement Platform
Role Summary
The Director, IIS Customer Engagement Platform is a key partner to the their assigned CEP leadership team. They work to maximize the performance and effectiveness of the customer facing team by leading insights generation and innovative strategy development. This role is responsible for strategic planning, providing analytic and strategic support, optimizing field force deployment, and business planning.
In addition, this colleague will lead multiple strategic initiatives and priority projects in collaboration with the CEP and Marketing organizations, as well as other pan-US functions and departments. The goal is to ensure effective support for the business and facilitate the exchange of critical information with relevant stakeholders.
Joining this distinctive function offers colleagues the opportunity to prepare for promoted opportunities across various functions, such as sales leadership, account management leadership, marketing, commercial operations, and advanced analytics.
ROLE RESPONSIBILITIES
The individual should possess a combination of strategic thinking, hands-on analytical expertise, project management skills with excellent communication and presentation abilities to help the organization achieve aggressive patient impact and revenue targets. They will report directly to the Primary Care CE Lead and collaborate closely with VP and National Sales leads, brand commercial leads, sales, account management, payer, Medical, corporate affairs, legal, finance, external third-party vendors, operations and Digital.
Key responsibilities include:
Lead TA sales strategy
Lead scorecard review with sales and Marketing leaders at regular business review discussions to track performance and share best practices and key insights
Partner with PC cross-functional partners and Commercial Analytics (CMO) colleagues to share and align on insights, strategies, and reporting
Identify opportunities and gaps in strategy/ tactical execution, develop and implement solutions via frequent interactions with field-based colleagues, brand team leaders and cross-functional partners
Develop a PC partnership & PFE collective advantage with learnings to enhance our organizational effectiveness aligned to our Purpose Blueprint 2.0
Optimize field force deployment
Leverage analytic capabilities develop optimized field force scenarios for sizing, structure, and targeting
Partner with CE team lead to facilitate cross-functional teams to assess, design and implement deployment solutions aligned to operating plan and brand strategic priorities
Develop tools and resources for leaders to optimize deployment based on local market dynamics, vacancies, and portfolio changes
Proactively identify opportunities to drive innovation in our go-to-market model (structure, roles, technology and/or capabilities)
Project Management
Plan, direct and coordinate new and ongoing projects to ensure on-time completions within budget and successful deployment
Connect granular task to longer-term strategic initiatives for greater PC
Serve as a key liaison between leadership, vendors and key stakeholders to accelerate project success
Innovate and bring forward potential solutions to unmet, strategic needs across PC functions
BASIC QUALIFICATIONS
BA/BS Degree required. MBA or other advanced professional degree (e.g., PhD, MD, JD) preferred
8 years of previous pharmaceutical, biotech, or medical marketing/sales/consulting experience with a strong knowledge of the pharmaceutical marketplace and deep understanding of the pharmaceutical industry, broader trends in healthcare landscape and economics.
2+ years of hands-on commercial analytics experience including broad background in consulting, business analytics, finance, health economics, marketing strategy or equivalent set of experiences required
Excellent analytical skills, including strategic thinking, ability to frame problems and opportunities using supporting data, problem solving and measuring impact
Demonstrated proficiency at leading complex multi-faceted projects and managing cross-functional teams
A thought leader and self-starter, proactively identifying the need for specific analyses and programs, and marshaling the resources to evaluate and resolve the most challenging, strategic issues
Demonstrated leadership skills, ability to lead change and influence without direct authority
Ability to influence and establish good working relationships with senior executives
Excellent communication skills, including presentations, PowerPoint/written, meeting facilitation, and one-on-one/small group
Passion for innovation and excellence in achieving results
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
Other Job Details:
Work location: Flexible; 2-3 days onsite/week
Last Day to Apply: May 4, 2025
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)