MEET EMEA Service Center Analyst - (English & Italian speaker)
- Greece-Thessaloniki Chortiatis
ROLE SUMMARY
The Europe, Middle East, and Africa (EMEA) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion quality and compliance checks.
This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.
This role will be based in Thessaloniki, Greece and work with the payments team, regional sourcing team, and other COEs as appropriate. The Analyst will report directly to the EMEA MEET Operations Manager.
- Receive, review and document all transactions coming into the Service Center
- Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with SLAs (Service Level Agreements) and to the quality expected from Pfizer
- Ensure assigned My Anti-Corruption Processes and Policies (MAPP) transactions are compliant with MAPP policy, Country Annex, Country Profile, MEET Standards and are properly documented across MEET systems.
- Detailed review / submission of all MEET data/submissions to ensure accuracy
- Responsible for completing compliance check list of compliance activities
- Ensure that contracts and letters for MEET transactions are reviewed and signed appropriately
- Create and execute healthcare contracts for external healthcare professionals, ensuring fair market value is accurate (per FMV calculator) and the healthcare provider (HCP) is qualified (CV review)
- Work with market colleagues or business leaders to identify MAPP / HCP related transaction and support field force as needed with applicable meetings
- Work with Business to resolve any errors, issues, or rejections resulting from transaction review
- Perform exception remediation as needed
- Collect audit support and documentation review for transaction
- Post-event reconcile budget / plan to outcome
- Complete other close-out activities as needed
- Support payment and processing activities as needed including getting account info, vendor maintenance, meeting PO, card management, down payments, and individual logistics payments
BASIC QUALIFICATIONS
- Minimum of bachelor’s degree in Business, Finance, or a related discipline
- Up to 2 years of experience in compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)
- Fluency in English and Italian is a must; additional languages preferred
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- Ability to balance demand from multiple stakeholders
- Good organizational skills to coordinate and manage multiple priorities
- Strong customer service skills and mindset
- Understanding of accounting terms and financial cycle
- Understanding of compliance/financial controls
- Strength with multitasking and ensuring accurate detail
- Ability to work under pressure and to handle several projects at once
- High level of self-motivation, energy and flexibility
- Strong interpersonal and organizational skills
PREFERRED QUALIFICATIONS
- Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls
- SAP / Ariba experience preferred
- Previous experience with pharmaceutical companies
- Understanding of MAPP Policy terms and healthcare compliance policies
- Experience with Foreign Corrupt Practices Act transactions preferred
- Strong compliance experience and financial or audit controls background.
- Strong technical skills in managing transactions within a global system
- Demonstrated ability towork as a team: the ability to influence and collaborate with peers to achieve meaningful outcomes and create business impact
- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
- Highly focused on customer service
Please apply by sending your CV and a motivational letter in English
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Breakthroughs that change patients’ lives
Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.
Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:
“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.
“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.
“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.
Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.
Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.
Our Values
To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.
Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.
Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.
Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.
Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.
Finance
At Pfizer, our dynamic financial experts are more than number-crunchers; they shape our path to greatness. From strategic direction to fiscal well-being, Finance ensures our enterprise thrives with unwavering commitment and meticulous attention to detail.
From seamless payroll management to mastery of tax compliance, we fortify the foundations upon which Pfizer's vision is built. Together, we empower transformative choices, driving Pfizer's legacy to uncharted heights by harmonizing data-driven insights and creative intuition.
Welcome to the vital core of Pfizer's future, where Finance unlocks limitless potential
Global Business Services
Global Business Services is a transformation powerhouse, turning fragmented, complex, and intricate operational services into a seamlessly centralized, simplified, and standardized system.
With our unrivaled expertise, strategic capabilities, and unwavering commitment to Pfizer's purpose, we pave the way for groundbreaking breakthroughs that make a real, tangible difference in patients' lives.
Join us on this exhilarating journey of impact and innovation as we revolutionize healthcare together.
Benefits at Pfizer
Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.
Our Competitive Benefits Programs help our colleagues by:
- Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
- Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
- Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
- And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)