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Customer Experience & Capabilities Project Senior Manager

  • North America - Any Pfizer Site
  • United States - Pennsylvania - Collegeville
Full time
Posted 4 Days Ago
4924661
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Our Purpose

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.
Explore our mission

Our Values

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
Learn our four core values

Pfizer Global Supply (PGS)

Pfizer Global Supply proudly shoulders the responsibility of manufacturing and distributing our wide-ranging pharmaceutical products.
Read more

Benefits

​​​​​​​Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.
Read about our benefits

Pfizer, We are one

Pfizer, We are one

ROLE SUMMARY

The Customer Experience and Capabilities Operations Manager is accountable for establishing and managing end-to-end governance and seamless execution of transformation initiatives across the Americas Customer Solutions and Capabilities team. They will support the facilitation and execution of the T3 leadership ecosystem, working in close collaboration with, and reporting directly to, the GSC Regional Lead, NA.

Core responsibilities include:

  • IMEx and Operational Excellence
  • Communications and Engagement
  • Strategic Projects and Capabilities
  • Transformation Initiatives

This role is highly dynamic and requires agility, a positive mindset, and excellent communication skills interfacing with all levels in the regional organization.

ROLE RESPONSIBILITIES

IMEx and Operational Excellence:

  • Interprets strategy to establish business priorities that support and help to set long-term direction and strategy for the GSC Americas NA Team.
  • As directed by our IMEX program, ensure execution of our Leadership ecosystem and Leader Std work at the T3.
  • Plan and facilitate all T3 meetings (weekly/ biweekly/ monthly) and orchestrate the VM and CI loop via proactive management through the DOC (Digital Ops Centre). Follow up on actions and ensure full deployment and maintenance of the DOC.
  • Represent Americas Customer Solutions and Capabilities global T4 and T3 workstreams to share learnings and leverage global best practices.

Communications and Engagement:

  • Leverages a variety of communication tools and techniques to help colleagues understand how their work aligns to business priorities. Presents business issues across GSC Americas NA.
  • Contributes to an open communication environment to ensure the knowledge and expertise of GSC Americas NA resources are leveraged.
  • Execute an innovative communications strategy and support recognition, engagement, and cultural initiatives, ensuring full participation and inclusion of all colleagues.
  • Drive engagement through all channels – Viva engage, Teams, email, others – capturing key events and supporting DEI goals.
  • Design and facilitate major team events including Forums and Annual meetings with relevant colleagues’ teams.
  • Develop an external communication strategy for Customer Solutions and Capabilities initiatives. Support the AMER Customer Solutions and Capabilities Lead and other team members in various external engagements (industry associations etc.).

Strategic Projects and Capabilities:

  • Partners with the GSC Americas Customer Experience and Solutions leadership to accomplish GSC NA objectives.
  • Supports the GSC NA market teams in developing capabilities for customers as well as help prepare for strategic external engagements.
  • Provide project management and execution support on select T3 and T4 initiatives.
  • Partner with EMEA and APAC peers to unlock competitive advantage from and align these GSC programs with commercial and customer goals.

Transformation Initiatives:

  • Anticipates and manages change that has a substantial impact in GSC NA; prepares group for change.
  • Influences senior management decisions that have an impact on business direction within GSC NA.
  • Will be required as needed to be included in selected projects that support the team and region and/or require deployment, development, and communication in the region.
  • Partner with Commercial teams to unlock competitive advantage from Customer Solutions and Capabilities and align the GSC programs with Commercial goals.

BASIC QUALIFICATIONS

  • 6+ years of experience with a BA/BS or 5+ years of experience with an MBA/MA, or 1+ years with a PhD/JJ within Pharmaceutical industry with good understanding of industry and supply chain.
  • Global supply chain experience required.
  • Deep knowledge of IMEx/Problem solving techniques.
  • Ability to work with multiple levels in the organization and across geographies in projects and virtual teams.
  • Organizational skills and structure in managing teams and meeting management.
  • Digital expertise in all std MS applications, use of Teams and other meeting tools, online surveys etc. Highly proficient in use of PPT. Seeks to innovate and use new ways of working to eliminate routine tasks.
  • Communication expertise with strong ability to execute high quality written and verbal communication as well as excellent presentation skills.
  • Project management experience / certification.
  • Positive attitude, with ‘can do’ approach to work. Able to work autonomously and with the self-confidence to leverage the network as needed.
  • Thrives in ambiguity and can prioritize many projects.
  • Very structured and great attention to detail.

PREFERRED QUALIFICATIONS

  • Market/ Regional SC experience an advantage.
  • Commercial experience

NON-STANDARD WORK SCHEDULE, TRAVEL OR

ENVIRONMENT REQUIREMENTS

  • Periodic travel will be required Travel to consist of internal PGS meetings (Americas GSC, regional cluster or functional meetings)

OTHER JOB DETAILS

Last Date to Apply for Job: 12/19

Eligible for Relocation Package: No

Work Location Assignment: Remote

The annual base salary for this position ranges from $117,300.00 to $195,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Continuous Imprv and Proj Mgmt

#LI-PFE

Breakthroughs that change patients’ lives

Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.

Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:

“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.

“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.

“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.

Our Values

To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.

Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.

Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.

Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.

Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.

Pfizer Global Supply

Pfizer Global Supply proudly shoulders the responsibility of manufacturing and distributing our wide-ranging pharmaceutical products.

With an unwavering commitment to ensuring the availability and accessibility of these life-saving medications, we play a pivotal role in reaching patients, healthcare professionals, and markets across the globe.

Our network of state-of-the-art manufacturing facilities, strategically located distribution centers, and streamlined logistics systems enables us to deliver Pfizer's medicines with utmost efficiency and reliability, making a tangible difference in patients' lives worldwide. 

Benefits at Pfizer

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.

Our Competitive Benefits Programs help our colleagues by:

  • Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
  • Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
  • Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
  • And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.

For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)

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