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Sr Manager, Solution Engineer – Integrations Delivery Lead

  • United States - Illinois - Lake Forest
  • United States - Florida - Tampa
  • United States - Washington – Bothell
  • United States - Connecticut - Groton
  • United States - Pennsylvania - Collegeville
  • United States - New York - New York City
Full time
Posted 2 Days Ago
4924204
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Our Purpose

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.
Explore our mission

Our Values

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.
Learn our four core values

Pfizer Digital

Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.
Read more

Benefits

​​​​​​​Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.
Read about our benefits

Pfizer, We are one

Pfizer, We are one

At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. 

Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry.  We apply our expertise in technology, innovation and our business to support Pfizer in this mission.

The Biopharma, Patient & CDI (C4) team builds and maintains the platforms and capabilities that enable Pfizer Business Units to connect digitally with our external customers and effectively engage and collaborate across teams internally.  This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services, and experiences in service of patients, HCPs, payors, pharmacists, or clinical sites. We build advanced cloud-based technology solutions at a global scale that positively impact Pfizer business performance.

We seek a highly motivated Solution Engineer to join Pfizer’s Digital Commercial and Customer Creation Center (C4) Digital Technology team for solution delivery for Pfizer’s Specialty market access and field reimbursement teams.

As an Integrations Delivery Lead, you will be responsible for understanding CRM & omni channel communications workflows, data models, and best practices to ensure smooth data flow from CRM (Salesforce, Polaris, and others) and OCC omni channel communication tools (AWS Connect, NICE, etc) into our data warehouse (PSSP). You will collaborate with CRM, OCC, and data warehouse teams to assess the impact of changes, coordinate timing, and ensure stakeholders are aware of how changes upstream will impact data warehouse operations and reporting.

Responsibilities:

  • Own data extraction, transformation, and loading (ETL) processes that capture and integrate CRM (Salesforce, Polaris, and others) and OCC omni channel communication tools (AWS Connect, NICE, etc) data into the data warehouse (PSSP).

  • Communicate upcoming changes in upstream platforms to the data warehouse team and other stakeholders, providing guidance on how these changes will impact data warehouse operations and reporting.

  • Lead and manage projects involving new data integrations to or from the CRM/OCC, including defining project scope, developing plans and milestones, coordinating cross-functional teams, and other steps ensuring successful project delivery.

  • Execute technical requirements of projects by developing and implementing solutions using programming languages, frameworks, and tools aligned with project specifications and best practices, ensuring high-quality code and adherence to Pfizer coding standards, documentation (Jira User Stories, Deployment guides, etc), and testing requirements per our ADLC methodologies.

  • Develop and maintain documentation related to CRM/OCC data integration processes, ensuring knowledge transfer and operational efficiency.

You will have the opportunity to:

  • Serve as the subject matter expert in CRM (Salesforce, Polaris, and others) and OCC omni channel communication tools (AWS Connect, NICE, etc) workflows, data models, and best practices, ensuring seamless data integration into the data warehouse (PSSP).

  • Collaborate closely with the CRM/OCC teams to understand upcoming changes, assess their impact on data warehouse operations, and coordinate timing accordingly.

  • Work with stakeholders in the data warehouse team to understand reporting and analytics requirements, ensuring accurate and timely availability of CRM/OCC data.

  • Troubleshoot data integration issues in collaboration with the CRM/OCC teams, maintaining data integrity and accuracy within the data warehouse.

  • Stay updated on the latest CRM/OCC product features and enhancements, evaluating their potential impact on data warehouse operations and providing recommendations for implementation.

Qualifications:

Must-Have

  • Bachelor's degree in Computer Science, Information Systems, or a related field. Advanced degree preferred.

  • 7+ years of relevant experience emphasizing application support, development, or systems engineering.

  • Extensive experience working with Salesforce workflows, data models, and best practices, with a focus on data integration.

  • Extensive experience working with telephony/chat/email/SMS (AWS Connect, NICE, etc) workflows, data models, and best practices, with a focus on data integration.

  • Strong understanding of data warehouse (Snowflake, Redshift, ETC) concepts and ETL processes (Informatica, AWS Glue, etc), with experience in integrating CRM (Salesforce) data into a data warehouse environment

  • Excellent analytical and problem-solving skills, with the ability to assess the impact of changes and troubleshoot data integration issues.

  • Strong communication and interpersonal skills,with the ability to effectively communicate technical concepts to non-technical stakeholders.

  • Demonstrated ability to coordinate and collaborate with cross-functional teams and stakeholders.

  • Strong organizational and project management skills, with the ability to manage multiple priorities and meet deadlines.

Nice-To-Have

  • Knowledge of systems within the Patient Services function such as Salesforce Health Cloud

  • Skills in Tableau, Data IKU, JavaScript frameworks, R, or Python

  • Knowledge of AWS S3, including experience managing S3 buckets, access controls, and data lifecycle management.

 
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
 

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

•    Expectations around travel will be minimal but candidates must be capable of travel within the region, to other regions, and to other Pfizer sites. 
•    Pfizer Digital is a 7x24x365 endeavor.  This role may require physical or virtual participation on a weekend, holiday, or after normal business hours
 

Other Job Details:

  • Last Date to Apply for Job: December 4, 2024

  • Work Location Assignment: Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business

The annual base salary for this position ranges from $117,300.00 to $195,500.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

* The annual base salary for this position in Tampa, FL ranges from $105,500.00 to $175,900.00.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

Information & Business Tech

#LI-PFE

Breakthroughs that change patients’ lives

Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.

Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:

“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.

“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.

“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.

Our Values

To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.

Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.

Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.

Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.

Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.

Pfizer Digital

Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.

With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.

By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.

Benefits at Pfizer

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.

Our Competitive Benefits Programs help our colleagues by:

  • Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
  • Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
  • Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
  • And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.

For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)

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