Intelligent Solutions Engineering and Delivery Lead

United States - Florida - Tampa
United States - California - La Jolla
United States - Washington – Bothell
United States - Remote
United States - Pennsylvania - Collegeville
United States - New York - New York City

Full time

Posted 3 Days Ago

4922390

ROLE SUMMARY

The Intelligent Assistant Solutions (IAS) Team within the AI, Data and Analytics (AIDA) organization, engineers and scales AI/GenAI products and platforms that enable Pfizer Business Units to connect digitally with our external customers, provide intelligent automation solutions and effectively engage/collaborate across teams internally.

The IAS team seeks a talented Leader who will be accountable for the strategy, engineering and delivery of intelligent assistant products built on GenAI/AI/ML platform capabilities. The selected leader will lead a team of colleagues and collaborate across multiple business unit domains, Digital Creation Centers to deliver a diverse set of enterprise capabilities, while supporting multiple concurrent large global programs and projects across all phases of the Agile Software Development Lifecycle. Responsible to ensure that business and technology objectives are realized across programs and projects.

ROLE RESPONSIBILITIES

Develop and implement a cohesive strategy to delivery Intelligent Assistant solutions and agents at scale that address to unique business challenges.
Working with business and client partners to understand and determine value and viability of new business use cases associated with GenAI, AI and NLP.
Recruit and develop a diverse world class team of product owners and AI engineers fostered in a culture around excellence.
Partner with other Pfizer Digital (e.g. Core Solution Centers, Architecture) to adhere to the Pfizer Digital operating model and gain alignment on technology roadmaps, standardize solution patterns, and leverage reusable components.
Lead engineering efforts to develop reusable platform, data and application components to scale delivery efforts.
Guide and influence global program scope, goals, deliverables, and financial estimates that support business goals in collaboration with leadership, technical delivery team and stakeholders.
Participate in the effort of shaping the architecture and design by actively helping the team in choosing the right technology, methodology and solving challenges.
Enforce strong project management and agile methodology principles as part of every delivery cycle.
Work across matrix organization and geographically dispersed virtual teams.
Leadership of 4-5 direct report colleagues and indirect oversight of over 50+ contractor staff.

QUALIFICATIONS

MS & BS in Business Management, Computer Science, Data Science, Engineering or related field.
15+ years of related work experience as an established strategic thinker with business acumen and a proven track record of successfully delivering global programs/projects with positive outcomes, preferably in the pharmaceutical/life sciences environment.
10+ years experience a applying existing and emerging GenAI, AI, ML, NLP in production solutions.
8+ years experience delivering enterprise scale innovative automation solutions in the areas of Virtual Assistant, Chatbots, Voice Assistant, RPA, and intelligent search.
Knowledge of DevOps tools, frameworks and methods required to deploy and scale solutions to production.
Working knowledge of Generative AI concepts such as LLMs, RAG, Prompt Engineering
Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.
Strong program and project management experience leading multiple global initiatives in parallel.
Understanding and demonstrated use of design patterns and user experience.
Experience leveraging agile software development methodologies and tools.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

GENERAL SKILLS REQUIREMENTS

Advisor/Consultancy: Provides well-informed advice, typically within a specific technical specialization, ensuring that it is properly understood and appropriately exploited, to enhance the effectiveness of significant activities. Provides advice on technical aspects of Conversational UI and ensures that relevant technical strategies, policies, standards and practices are applied correctly.
Technical Acumen: Maintains knowledge of specific technologies provides detailed advice regarding their application, executes specialized tasks.
Thought Leadership & Advocacy: Develop awareness of industry developments and best practices Provide thought leadership in emerging technologies as they relate to AI and Conversational UI.
Presentation Skills: Ability to develop visually simple and appealing PowerPoint presentations and be comfortable with articulating and communicating with the right authority and messaging to a broad range of stakeholders.

PHYSICAL/MENTAL REQUIREMENTS

Ability to multi-task in a fast-paced environment
Office job involving computers

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Hybrid Office role with 3 days a week in office.
Supporting project activities across various markets in AMER, APAC, LATAM, EMEA
Ability to work across different time zones effectively

Other Job Details

Last day to apply: November 4, 2024
Work Location Assignment: Remote

The annual base salary for this position ranges from $161,600.00 to $269,400.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

* The annual base salary for this position in Tampa, FL ranges from $145,400.00 to $242,400.00.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Information & Business Tech

#LI-PFE

Breakthroughs that change patients’ lives

Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.

Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:

“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.

“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.

“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.

Our Values

To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.

Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.

Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.

Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.

Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.

Pfizer Digital

Pfizer Digital takes immense pride in being at the forefront of innovation, harnessing cutting-edge smart technology that profoundly impacts the lives of our patients.

With the transformative potential of digital solutions, we revolutionize how we discover, develop, and deliver medicines, enabling us to achieve breakthroughs faster and more efficiently.

By streamlining and automating transactional processes, we create valuable time and resources, empowering our talented team to focus on meaningful work that truly makes a difference in healthcare and beyond.

Benefits at Pfizer

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.

Our Competitive Benefits Programs help our colleagues by:

Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing. Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers, movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.

For U.S. based jobs, view an overview of Pfizer’s U.S. benefits program (opens in a new window)

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Intelligent Solutions Engineering and Delivery Lead

Our Purpose

Our Values

Pfizer Digital

Benefits

Pfizer, We are one

Breakthroughs that change patients’ lives

Our Values

Pfizer Digital

Benefits at Pfizer