National Network Account Manager

POSITION SUMMARY

NNAM is field based colleague focused on uncovering unmet needs, enabling networks and partnering on promotional activities. NNAM is responsible to strategically position Pfizer at both regional and national level as a partner who accelerates the transition to a patient-centered, sustainable healthcare system. NNAM designs and implements account plans for the assigned strategic networks & accounts, reflecting Pfizer’s middle/long-term business objectives ensuring access to Pfizer innovative portfolio. NNAM pro-actively engages with strategically positioned stakeholders within hospital and retail channels to build smart coalitions around a therapeutic / value proposition. NNAM thinks beyond customer demands and needs and is a trusted advisor within the strategic networks, stakeholders and accounts. NNAM is also responsible for successful achieving of the strategic goals and delivery of robust financial results in close collaboration with local Commercial Lead/Marketing/Trade/H&V.

POSITION RESPONSIBILITIES

• Monitor the competitive environment and market dynamics of strategic networks, accounts and stakeholders in order to anticipate on commercial opportunities;

• Achieve portfolio and business value, in which Pfizer is seen as a leader providing differentiated, unique products and services, as well as being an expert in the strategic development of medical care in specific therapy area;

• Identify and develop productive, mid- & long- term relationships with networks, key stakeholders and strategic accounts to optimize value driven medical care in line with Pfizer’s “Patient First” philosophy;

• Ensure objectives of the strategic networks and accounts are met and pro-actively provide updates on patients’ and financial’ forecasts;

• Engage target customers via omnichannel communication using preferred by customer channels;

• Support customers by engaging through both in-person and virtual interactions;

• Have a deep understanding on products/therapeutic area, asset’s positioning and prioritization;

• Maintain an excellent level of understanding of the access and pricing conditions of each BU asset;

• Set prioritized accounts and stakeholders to achieve business objectives;

• Manage key national and regional networks & accounts; 

• Problem-solve complex account/ institution challenges related to product procurement with stakeholders;

• Respond to customer requests by connecting with cross functional team to provide responses and input;

• Arrange meetings to support communication and education related to our disease areas;

• Bring customers together to progress areas of mutual interest related to our therapy areas;

• Collaborate with Nat’l experts as members of MOH working groups to drive advocacy at national level;

• Seek out opportunities for synergy and collaboration to achieve both Pfizer and Customer goals through active and transparent stakeholder/account planning;

• Leverage the value proposition for Pfizer to create mutually beneficial business opportunities that result in action;

• Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is mutually beneficial to Pfizer and customers.

• Work on National programs to maximize MOH orders of Pfizer products included into nomenclature lists or MEAs;

• Secure optimal sell-out within the oncology institutions; monitors the stocks;

• Collaborate within networks, multidisciplinary teams to ensure optimal patient pathway to enable Pfizer products prescription to clinically eligible patients;

• Timely visits and activities planning for the promotional cycle;

• Effective implementation of the centrally approved marketing strategy on the subordinate area by delivery high quality promotional calls to target stakeholders;

• Effective communication and cooperation with Pfizer XFT members to ensure successful activities roll-out and timely responses;

• Initiate and/or actively participate in development of innovative projects to improve medical care in specific therapy area at regional/national level;

• Support in coaching and experience sharing for newcomers in NAMs’ team to ensure new team members smooth onboarding and efficient start.

STAKEHOLDER AND ACCOUNT RELATIONSHIP MANAGEMENT

• Leverage partnership with key networks, stakeholders (national & regional) to improve patients’ lives;

• Identify and partner with stakeholders involved into patients’ management in line with the role responsibilities;

• Make significant impact on stakeholders’ education to improve awareness in efficacy, safety and availability for patients;

• Maintain up to date stakeholders and accounts records, using appropriate tools and processes.

EDUCATION AND EXPERIENCE

• University degree (medical or pharmaceutical);

• At least 5 years of experience as KAM/NAM;

• Broad knowledge of specific therapy market environment;

• Successful track record in account management;

• Commercial acumen, strong negotiation skills;

• Computer skills (Outlook, Excel, PowerPoint, Word);

• Fluent in Ukrainian language, basic English skills.

SKILLS & CAPABILITIES

• Self-awareness;

• Ability to challenge status-quo;

• Demonstrates business acumen and entrepreneurial spirit;

• Acts Decisively;

• Seizes Accountability;

• Drives culture of integrity and compliance.