Recruiting and Onboarding Delivery Associate / Portuguese and English (6 months contract)

The Regional Recruitment and Onboarding Associates delivers regional, standardized, end to end recruitment support services from job posting through new hire onboarding. This position is a part of HR Shared Services (Referred as GBS- Global Business Services) and ensures a seamless end-to-end experience for candidates, Hiring Leaders, and Recruiters by acting as the logistics liaison throughout the recruitment and onboarding processes. This position plays an important role in improving the Candidate and Hiring Manager experience by providing timely issue and transaction resolution support, making sure the employee recruitment and onboarding experience is successful, and identifying opportunities to advance operational effectiveness.

How You Will Achieve It

• Execute key operational components of the end-to-end recruitment and onboarding processes including interview scheduling, coordination and logistics, offer documentation generation and management, and pre-boarding documentation management
• Provide onboarding support and coordination for new colleagues and hiring managers including providing access to relevant tools, technologies, personnel, and events
• Take ownership of all recruitment and onboarding administration assigned tasks and tickets and make sure that they are resolved efficiently and with a superior level of quality
• Ensure process alignment to country legal and privacy-related requirements and delivery against agreed SLA’s/KPI’s for recruitment and onboarding processes
• Post campaigns to job boards, as directed by and/or in support of Recruiters
• Provide relevant interview, offer, and onboarding guides, checklists, tools, and templates to Recruiters and Hiring managers, as directed by and/or in support of Recruiters
• Support Candidates and Hiring Managers with on-site and virtual interviews to shepherd a positive interview experience
• Support Recruiters and Hiring Managers in generating and sending offers and contracts to candidates, as well as sending disposition and other correspondence as needed
• Participate in process design testing and support global implementation for new integrated technologies and process solutions
• Provide support for ad hoc reporting requests as needed
• Assist with planning and logistics of recruiting events (career fairs, etc.) as needed
• Identify Recruitment and Onboarding Administration areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Regional Talent Acquisition Delivery Lead
• Support achievement of GBS goals in 1) delivering operational excellence, 2) delivering exceptional customer service and 3) driving an exceptional culture for our colleagues

Must Have

• High School/Secondary Education
• Advanced verbal & written fluency in English and Portuguese
• Demonstrates customer orientation and excellent customer service skills
• Strong organization skills, attention to detail and follow through to resolve issues
• 1+ years of professional experience in customer service, multinational companies or similar positions
• Proven written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
• Must be a self-starter, independent, pro-active, courageous and self-motivated
• Ability to anticipate needs, prioritize responsibilities, manage multiple priorities with tight timelines, and take initiative
• Perform both as a team player and independent contributor
• Excellent attention to detail to ensure work is thorough and accurate (e.g. keyboarding and proofreading skills)
• Proficiency in MS Word, Excel, PowerPoint, and Outlook are essential

Nice to Have

• Bachelor’s degree or equivalent
• Experience providing administrative support to a team, preferably within Talent Acquisition
• Workday HCM and/or recruiting experience

Organizational Relationships

• Interacts and interfaces with candidates, internal customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role
• Develops partnerships with recruiting teams to co-create solutions and transform hiring manager, recruiter and candidate experience
• Interact with hiring managers, recruiters, and candidates to support interview scheduling, offer creation, pre-hire due diligence, and issue resolution throughout the recruiting and onboarding processes.

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.