Inflammation and Immunology Patient Access Coordinator (Gulf Coast)

I&I – Patient Access Coordinator Gulf Coast

ROLE SUMMARY
The Inflammation and Immunology Patient Access Coordinator (PAC) is a non-promotional, field-based role that supports patient access to medicine when prescribed by a patient’s physician for patients who “opt in” for PAC support. The PAC is a subject-matter expert on reimbursement, access, and coverage issues and can educate patients and their caregivers on matters relating to reimbursement, access, and coverage. The PAC will serve as the primary point of contact for patients who “opt in” for PAC support (and their caregivers) regarding the status of their request for reimbursement support and access assistance and will provide updates to patients and caregivers on their status as appropriate.

ROLE RESPONSIBILITIES
• Be the primary point-of-contact for patients who “opt-in” for PAC support and their caregivers regarding the status of their reimbursement and access support.
• Answer questions from patients and their caregivers relating to access and coverage
• Maintain a clear understanding of the access journey process and requirements at each stage of the patient’s journey, and the role played by patients/caregivers in the access journey process.
• Compliantly communicate the access landscape and options to patients/caregivers.
• Work cross functionally with Field Reimbursement Managers and case coordinators to provide more efficient access for patients
• All activity will be performed consistently with Pfizer’s mission, values, and policies and under the direction of their immediate supervisor, the Regional Director for PACs.
• This person must exhibit strong communication and relationship skills to be effective with a host of diverse customers.
• They must conduct themselves with the utmost discretion and confidentiality.
• Must adhere to strict company compliance guidelines and procedures.
• Collaborate successfully with a diverse range of customers, clients, and relevant stakeholders.
• Effectively and compliantly communicate with stakeholders to adopt ideas, actions, or positions through logical and engaging messages without direct authority.
• Effectively link customer insights to the offerings and resources to address patient access barriers.
• Build trust through follow up and knowledge of the access journey.
• Demonstrate excellence in responsible business communication both written and spoken.
Basic Qualifications:

• B.S. or B.A. Degree is required
• Minimum 7-10 years pharmaceutical industry experience typically within the fields of access and reimbursement and/or customer facing roles in pharmaceuticals
• Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.
• Experience demonstrating exceptional communication skills, listening skills, and presentation skills. This individual must also have demonstrated successful communication with multiple stakeholders including patients
• Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures. Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders. Training in and experience in responsible business communication both written and spoken.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Exceptional critical thinking skills with the ability to understand complex processes and effectively communicate to diverse community of patients

Additional Information:

• Excellent communication skills, both written and verbal
• Exceptional relationship building skills, especially with elderly age groups
• Trust
• Integrity
• Empathy
• Patience
• Deliver meaningful & concise presentations
• Strong attention to detail and organizational skills
• Outstanding collaboration and networking abilities
•  Ability to work in a team environment
• Understanding of Specialty Pharmaceuticals and Patient Journeys
• Adherence to Regulatory and Compliance Standards

Ability to travel – Approximately 10% to 20%

  

Work Location Assignment: REMOTE and must reside in central time zone with a strong preference to live in the following locations - Alabama, Arkansas, Louisiana, Mississippi

THER JOB DETAILS: 

• Last Date to Apply for Job:  July 10th 2024

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

The annual base salary for this position ranges from $131,200.00 to $218,600.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

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